Shipping policy

Shipping Policy

Processing Time
All Stay ★ Golden products are made-to-order.
Processing takes 2–4 business days before your order ships.

Shipping Time
Once shipped, delivery typically takes 3–7 business days within the United States.

Tracking Information
A tracking number will be emailed or texted to you as soon as your order ships.

Shipping Locations
We currently ship within the United States.
International shipping will be added soon.

Delayed Shipping
Please note that carrier delays (USPS, UPS) are outside of our control, but we will assist you with any issues.

Wrong Address Disclaimer
Please double-check your address.
Stay ★ Golden is not responsible for packages sent to incorrect addresses provided by the customer.

Lost or Stolen Packages
If your package is marked as delivered but you did not receive it, please contact the carrier directly.
We will do our best to help, but we cannot replace orders stolen after delivery.